Can't Sign In? Login Troubleshooting

Apple Sign-In Issues

"The identity provider configuration is not found"

This error occurs when Apple Sign-In needs to be reconfigured. Try these steps:

1. Close and reopen the app — Force-close Cadoo completely and relaunch it.

2. Update the app — Make sure you're on the latest version from the App Store.

3. Check your Apple ID — Go to Settings > Apple ID > Password & Security and make sure your email and phone are verified.

4. Try signing in with a different method — If you originally signed up with Apple, you can also try Google or email if you linked those.

5. Restart your device — A quick restart can resolve many authentication issues.

If the issue persists, contact us at [email protected] with a screenshot of the error.

Google Sign-In Issues

"Invalid Idp Response"

This typically means the Google authentication flow was interrupted. To fix:

1. Check your Google account is active — Open Gmail or any Google app to confirm you're signed in.

2. Clear the app cache — Go to Settings > Cadoo > Clear Cache (Android) or delete and reinstall (iOS).

3. Update the app — Download the latest version.

4. Try in a browser — If the in-app Google popup isn't working, try closing other apps that might interfere.

Facebook Login Issues

Login fails or shows a blank screen

1. Make sure the Facebook app is installed and logged in on your device.

2. Update both Cadoo and the Facebook app to the latest versions.

3. Clear Facebook login permissions — Go to Facebook > Settings > Apps and Websites and remove Cadoo, then try signing in again.

4. Try email login — If you originally signed up with Facebook, try resetting your password using the email address associated with your Facebook account.

Email/Password Login Issues

"Wrong password" or can't log in

1. Tap "Forgot Password" on the login screen and check your email for a reset link.

2. Check your spam folder — The reset email might be in spam or promotions.

3. Use the correct email — Make sure you're using the same email you signed up with (check for typos).

General Tips

• Stable internet connection — Cadoo requires a reliable connection for authentication.

• VPN issues — Some VPNs can interfere with login. Try disabling your VPN temporarily.

• Device time — Make sure your device's date and time are set to automatic. Incorrect time can cause authentication failures.

• Reinstall the app — As a last resort, delete Cadoo and reinstall it. Your account data is safe — it's stored on our servers.

Still stuck?

Contact our support team:

• Email: [email protected]

• Discord: Join our Discord for quick help from the community

• In-app chat: Tap the support icon in your Cadoo settings