Phone Verification — Why It's Required

Why We Require Phone Verification

1. Account security — A verified phone number adds an extra layer of protection to your account.
2. Fraud prevention — Phone verification helps us prevent fake accounts and protect the integrity of challenges.
3. SMS notifications — Get real-time alerts about your challenges, winnings, and game updates.
4. Withdrawal processing — Some withdrawal methods require a verified phone number.

How to Verify Your Phone Number

1. Open the Cadoo app
2. Go to Settings (gear icon)
3. Tap Phone Verification or Verify Phone Number
4. Enter your mobile phone number (US numbers supported)
5. Tap Send Code
6. Enter the 6-digit verification code you receive via SMS
7. Done! Your phone is now verified.

Troubleshooting

"I didn't receive the code"

• Wait 1–2 minutes — codes can sometimes be delayed
• Check your spam/blocked messages folder
• Make sure you entered the correct phone number
• Tap Resend Code to get a new code

"Invalid phone number"

• Make sure you're entering a valid US mobile phone number
• Include the area code (10 digits total)
• Don't include the country code (+1) — the app adds it automatically

"Too many attempts"

• If you've requested too many codes, you'll need to wait before trying again
• Wait 10–15 minutes and try once more
• Contact support if the issue persists

Privacy

• Your phone number is stored encrypted and is never shared with third parties for marketing
• Verification is processed through Twilio, a trusted communications platform
• You can opt out of SMS notifications at any time in Settings (but your number stays verified)
• To remove your phone number entirely, contact [email protected]

FAQ

Q: Can I use a landline?
A: No, you need a mobile phone that can receive SMS text messages.

Q: Will I be charged for SMS messages?
A: Cadoo doesn't charge for SMS. Standard carrier message and data rates may apply.

Q: Can I change my verified phone number?
A: Yes. Go to Settings > Phone Verification and follow the steps to verify a new number.

Q: Is phone verification required to play free challenges?
A: Phone verification is recommended but may not be required for free challenges. It is required for withdrawals and certain paid features.