Troubleshooting form zeros and sync

Camera set shows zeros / almost no credit

1. Check facing: pushup / squat / situp / dip = side; pullup = front or back.
2. Re-run practice — unlock needs one rep at ≥70% form.
3. Keep your full body in frame; depth and lighting matter.
4. Remember only credited reps count (≥65% form). Attempted can be higher.
5. Farce / wrong-angle motion is crushed to ≤0.35 and cannot credit.

Steps not updating

1. Confirm Apple Health or Health Connect permission for steps.
2. Open the Cadoo app and the steps game (foreground sync).
3. Camera does not count steps — use a steps game.
4. See How steps sync for the happy path.

Still stuck?

Use Ask Cadoo in the app (Tawk chat) or open cadoo.tawk.help.

Related

• Facing rules cheat sheet
• How steps sync
• How to report a problem / Ask Cadoo