Challenge Entry Fee Refund Policy

When You Get a Refund

Game cancelled by Cadoo before start — Yes, full entry fee returned to your Cadoo wallet

Not enough players to start — Yes, full entry fee returned automatically

You withdraw before game starts — Depends, check the specific game's withdrawal policy

Game in progress — you stop participating — No, entry fee is forfeited per game rules

Game completed — you lost — No, entry fees go to the winners

Technical issue prevented participation — Case-by-case, contact support with details

Marathon Challenges

• Before the game starts: You may be eligible for a refund if you withdraw early. Check the game's specific terms.
• During the game: If you stop meeting daily goals, your status changes to "Failed" and your entry fee goes to the winners.
• Everyone completes: If all participants finish, everyone gets their entry fee back (no losers = no winnings).

Elimination Games

• Before the game starts: Full refund if you withdraw before the 12-hour window begins.
• Once the game starts: Entry fees are non-refundable. The top 50% win the bottom 50%'s fees.

Create Your Own Challenge (CYOC)

• Host-created games: Follow the same refund rules as Marathon or Elimination (depending on game mode).
• Additional prize pool: Prize pool funds contributed by the host are non-refundable once participants have joined.

How Refunds Are Processed

Refunds are returned to your Cadoo wallet balance, not to your original payment method. From your wallet, you can:

• Use the balance to join new challenges
• Withdraw to your bank, debit card, or PayPal (subject to withdrawal limits)

Processing time: Wallet refunds are typically instant. If you don't see the refund within 1 hour, contact support.

How to Request a Refund

If you believe you're eligible for a refund that wasn't processed automatically:

1. Email: [email protected]
2. Include:
   • Your Cadoo username or email
   • The challenge name
   • The date you joined
   • The reason for your refund request
3. Response time: We aim to review refund requests within 48 hours

Premium Subscription Refunds

Subscription refund requests are handled by Apple (iOS) or Google (Android):

• Apple: Request a refund from Apple
• Google: Request a refund from Google Play

Important Notes

• Cadoo reserves the right to deny refund requests that don't meet the criteria above
• Refund decisions by Cadoo are final
• Repeated refund requests for completed challenges may result in account review
• For disputes, see the Disputes section in our Terms of Service