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Billing and Transactions

Last Update 5 months ago

Deposit Funds in Cadoo Withdraw Funds from Cadoo My Withdrawal Is Taking Too Long Payment Methods: Deposits & Withdrawals Challenge Entry Fee Refund Policy

My Withdrawal Is Taking Too Long

Processing times, withdrawal limits, and what to do if your cashout is delayed.

Tim Parsa

Last Update 5 months ago

Processing Times by Method
Withdrawal MethodTypical Processing Time Stripe Debit CardInstant to a few minutes Stripe Bank Transfer (ACH)1–3 business days PayPal1–3 business days

Note: Business days exclude weekends and US holidays.

Withdrawal Limits
  • Maximum: $250 per week
  • Minimum: Varies by payment method (check the withdrawal screen in the app)
Common Reasons for Delays 1. First-Time Withdrawal

Your first withdrawal may take longer as our system verifies your account. This is a one-time process.

2. Phone Number Not Verified

Some withdrawal methods require a verified phone number. Go to Settings > Phone Verification to verify.

3. Pending Challenge Results

If you recently completed a challenge, your winnings may still be in the 24-hour grace period. Once results are finalized, your balance will be available for withdrawal.

4. Weekend or Holiday Submissions

Withdrawals submitted on weekends or holidays won't begin processing until the next business day.

5. Bank or PayPal Delays

After Cadoo processes your withdrawal, your bank or PayPal may take additional time to credit your account. This is outside Cadoo's control.

How to Check Your Withdrawal Status
  1. Open the Cadoo app
  2. Go to your Wallet (tap the wallet icon)
  3. Tap Transaction History
  4. Find your withdrawal — it will show one of these statuses:
    • Processing — We've received your request and it's being processed
    • Completed — The funds have been sent to your payment method
    • Failed — Something went wrong (see below)
What If My Withdrawal Failed?

If your withdrawal shows as "Failed":

  1. Check your payment method — Make sure your linked debit card or PayPal account is still active.
  2. Try again — Go to the withdrawal page and submit a new request.
  3. Contact support — If it fails again, reach out to us with your transaction details.

Your funds are safe — failed withdrawals are automatically returned to your Cadoo wallet balance.

Need Help?

If your withdrawal has been processing for more than 5 business days, contact us:

  • Email: [email protected]
  • Include: Your Cadoo username, withdrawal amount, date submitted, and payment method used

Still need help? Message Us